This book is written in a way that would make life easier for all of us. Each chapter is written from a new perspective. The reader gets both sides of the story. We hear what happens, but we also get a description of what was intended to happen or the feelings of most participants.
This book could help create a new culture. It invites a culture of care and consideration for the other person. It encourages us all to take people for the value of what is inside, not just what we see on the outside. LOVED IT!